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The right type of on-hold-messaging hardware to install depends on how three factors. How many messaging updates or audio productions are desired per year, the physical location of your phone equipment, and the number of locations involved. The most effective and hands-off platform is Remote-load, followed by USB-load, then CD-load. Below is a brief description of each.
Remote-load: (no customer involvement)
Remote-load is the most advanced messaging hardware. Updates or new audio productions are sent over a phone line or by Ethernet connection. Mac Donald Audio can log on to the hardware, load a new audio production, adjust the volume, even troubleshoot the system, if need be. Remote-load is ideally suited for customers that change often and want the ability to change their messaging instantaneously. It is also recommended for customers with multiple locations. Remote-load provides speed and flexibility.
USB load: (modest customer involvement)
USB-load hardware is very popular. Because updates or new audio productions are sent via e-mail as an mp3 attachment, it provides quick turnaround time, but does require a little work from the customer. After receiving the e-mailed update, the customer must remove the USB drive from the messaging hardware, connect the drive to the USB port on their computer, drag and drop the audio file to the USB drive, then reinsert the USB drive back to the messaging hardware. The audio production will load automatically.
CD-load: (minor customer involvement)
CD-load hardware is also very popular, but since updates or audio productions are sent on CD via the U.S. Mail, it is the slower delivery method of the three. CD-load requires the customer to uninstall the old CD and install the new one -- a very simple task. CD-hardware is a good choice for customers that update once or twice per year, but are not concerned about having the immediacy that both Remote-load and USB-load messaging hardware offer.
(Read Frequently Asked On-Hold-Messaging Questions) | |
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