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Hardware
Mac Donald Audio will provide and maintain quality-built, American-made messaging hardware which will be connected to an audio jack on your telephone system. We offer CD-load, USB-load, and Remote-load platforms. The most appropriate type of hardware is based on your phone configuration and how many times per year you plan on updating your messaging.
Hardware Installation
Mac Donald Audio provides hardware installation services. Each installation is performed by a licensed, trained, and insured telephone technician. The installation of Remote-load hardware is slightly more involved than installing CD-load or USB-load messaging hardware.
Your Marketing Partner
Because we write and produce approximately six minutes of messaging for each customer, we work with all aspects of the company's marketing department. In that sense we become a marketing partner for our customer. We help create, refine, and promote messages. We also help with marketing tactics and strategy.
6 Custom-Written Messages
Mac Donald Audio will provide 6 separate and uniquely-written messages. Each message is approximately 20 to 25 seconds in length, though some can be as short as 10 seconds. We customize the messages based on what the customer desires to accomplish.
24-Hour Guarantee
All written scripts are submitted to the customer in advance for approval. Once approved Mac Donald Audio guarantees the new audio production will be recorded, produced, and loaded to the messaging hardware within 24-hours. (USB-load & Remote-load only)
Music Licensing
Mac Donald Audio offers thousands of legally-licensed, dynamic music segments in a wide array of musical styles. We post many of our most popular music segments on the Customer Support section of our website which allows customers to preview and choose the music they prefer.
Messaging Quality Checks
To ensure our customers messaging is working as it should and all content is correct, we perform semi-annual quality checks. We call in and listen to the messaging to make sure the correct messages are playing, the volume is appropriate, and that the hardware is in good working condition.
Technical Support
In the event there's a technical issue with a customer's messaging, Mac Donald Audio provides service and support via phone and e-mail. We offer comprehensive hardware support and--if need be--replacement. We also guarantee the audio connection from the messaging hardware to the telephone system.
Customer Support
Mac Donald Audio offers immediate customer support Monday through Friday 8am to 5pm E.S.T. Being a service-driven company, we respond to phone calls and e-mails in a very timely manner. Our website also includes a friendly and resourceful Customer Support section.
(Read about On-Hold-Messaging Benefits)
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